Written by Administrator
If you purchased your product from us then do not ship defective tower coolers or stir plates to FOXX Equipment for repair. FOXX is our distributor and returning products to them will only add to the turn-around time for your repair. Any defective product purchased from your local or online homebrew shop should be sent back to the shop you bought from for repair.
Any Warranty Failures purchased directly from us should be sent to the following address for repair:
12021 South Memorial Parkway N-4
Huntsville AL 35803
Please include a note with the defect or symptoms and we will repair or replace your defective unit and we will cover return freight back to you. Also, units will be returned with the accessories that are sent in.
For more warranty information, please visit http://stir-plate.com/Warranty.htm.